REFUND POLICY

Last Updated: 01 July 2026 This Refund Policy applies to payments made directly to CITIS Infotech LLP, unless a separate written refund policy applies to a specific programme, university, institution, school, partner or service. 1. General Principle Refund eligibility depends on the nature of the programme, service, stage of delivery and applicable contractual or institutional terms. Certain fees may be non-refundable where resources, technology access, learning materials, registrations or administrative services have already been activated or delivered. 2. Programme Registration Where a learner or customer cancels before the commencement of a programme, refund eligibility, if any, will be determined according to the specific programme terms communicated at the time of registration or admission. Any applicable administrative, registration, processing or payment gateway charges may be deducted where legally permitted. 3. After Programme Commencement Once a programme has commenced and learning resources, LMS access, training sessions, curriculum or other services have been made available, refunds may be restricted or may not be available. Refund decisions may take into account: Duration of the programme already delivered Access provided to digital platforms Learning materials already made available Faculty or trainer engagement Administrative and technology costs Commitments made to partner institutions or service providers 4. Digital Products and Online Learning Fees for digital learning content, activated licences, LMS access, downloadable materials or other digital products may generally be non-refundable once access has been provided or the licence has been activated. Exceptions may be considered in cases involving verified technical errors attributable to CITIS Infotech. 5. Programme Cancellation by CITIS Infotech If CITIS Infotech cancels a programme before commencement and is unable to provide a reasonable alternative, eligible participants may be offered: Transfer to another programme or batch Credit towards another CITIS service Rescheduling Refund of eligible amounts The exact remedy may depend on the specific circumstances and programme terms. 6. Institutional and Partner Programmes For programmes delivered in collaboration with: Universities Schools Colleges Government bodies Technology partners Certification bodies refunds may be governed by the policies and rules of the relevant institution or programme. Where payments are collected by a partner institution, CITIS Infotech may not have direct authority to process refunds. 7. Duplicate or Incorrect Payments If a duplicate payment is made directly to CITIS Infotech, the customer may contact us with relevant payment details. Verified duplicate payments will be reviewed and, where applicable, processed after appropriate verification. 8. Refund Requests Refund requests should be submitted in writing with: Full name Registered mobile number and email address Programme or service name Payment reference or transaction ID Reason for the refund request Supporting documents, where applicable Requests may be sent to: Email: [Insert Refund Support Email Address] 9. Refund Processing Approved refunds will generally be processed through the original payment method or another appropriate method, subject to verification and applicable financial procedures. Processing timelines may vary depending on the payment method, bank, payment gateway and programme requirements. 10. Non-Refundable Charges Unless otherwise specified in writing, the following may be non-refundable: Registration or application charges Administrative or processing charges Payment gateway charges Activated digital licences Downloaded or accessed digital content Services already delivered Examination or certification fees paid to third parties 11. Force Majeure CITIS Infotech shall not be responsible for delays, modifications or disruptions caused by events beyond reasonable control, including natural disasters, government actions, public emergencies, technical infrastructure failures or other force majeure events. 12. Changes to the Refund Policy CITIS Infotech may update this Refund Policy from time to time. The version applicable to a programme will generally be the version communicated at the time of payment or enrolment, subject to applicable law.